Text message policy

This page says exactly what Warren’s Home and Pet Care sends by text message, who gets it, what you agreed to, and how to stop. It is the same wording our software stores against your agreement, so what you read here is what was recorded.

Consent

We only text somebody who has agreed to it, and we keep a record of that agreement: the exact wording that was shown, the date, and where it was given. We never buy, rent or import phone numbers.

There are two ways to agree, and both are opt-in:

• On our website. There is a checkbox on our contact form. It is never ticked for you, and leaving it alone does not stop us replying to your enquiry by email — it only decides whether we may text you.
• In person or on the phone. If you tell us it is fine to text you, we read you the same wording and record that you agreed, who recorded it, and when.

Customers

The wording agreed to:

I agree to receive text messages about my cleaning service — visit reminders, arrival notices and invoices. Message and data rates may apply. Reply STOP to opt out.

What that means in practice:

• Reminders the day before a visit
• A message when the cleaner is on the way
• A message when the visit is finished
• Quotes, invoices and payment links you asked for
• Replies to something you sent us

Our own team

The wording agreed to:

I agree to receive text messages from this business about my work — job assignments, schedule changes and shift reminders. Message and data rates may apply. Reply STOP to opt out.

What that means in practice:

• The visits assigned to you
• A change to a visit you are already on
• A reminder before a shift starts

What we do not send

No marketing, promotions, offers or advertising, ever. Every message we send is about a job you have booked, a quote you asked for, an invoice you owe, or a reply to something you sent us. We do not have a marketing list and this software cannot send to one.

Stopping them

Reply STOP to any message and we stop immediately. These words all work: CANCEL, END, QUIT, STOP, STOPALL, UNSUBSCRIBE.

You will get one confirmation that you have been unsubscribed, and then nothing further. To start again, reply START or UNSTOP or YES.

For help, reply HELP or INFO, email [email protected].

Opting out of texts does not cancel anything. Your visits, your quote and your invoices are unaffected — we simply contact you by email or phone instead.

Frequency and cost

Message frequency varies — messages are sent when something happens on your job.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Your number

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We give your number to the company that carries the messages, and to nobody else. See our privacy policy for the full list and for how to ask us to delete what we hold.